shipping&returns

shipping&returns

Shipping 

Each and every piece is handmade to order, according to all the demands specified by the customer. Orders arrive within 2-3 weeks.

Returns 

 We offer a 1-year guarantee on all components.
In case of any dysfunctionalities upon arrival please contact us within 7 days of receiving the product and we will exchange it for you.
Each sign is custom made to order, therefore cancellation or modifications to the order can not be made once it has been placed.

Import Fees/Duties

Certain orders may be subject to import fees/duties and taxes when delivery takes place. This depends on the destination country and how big/heavy the piece is.

This is standard procedure for any item bought online and is entirely out of our hands – many orders won’t be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Vibez. 

If you need any more help whatsoever, please feel free to contact our team via email at support@vibez.com

Thank you!